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The North Somerset office of Britain's National Health Service issued a formal apology in January to Leanda Preston, 31, who had accused it of "racism" because of the pass phrase she received to access the system for an appointment to manage her fibromyalgia. Preston, who is black, had received the random, computer-generated pass phrase "charcoal shade," which she complained was "offensive," demonstrating that NHS therefore lacked "decency" and "common sense."

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