Event Date
Wednesday, May 15, 2013
Event Location
UNF Herbert University Center
12000 Alumni Drive
Jacksonville, FL
Customer Care Team, or
Additional Info
Wednesday : 8:30
a.m.- 4:30 p.m., 1

Do you sometimes feel overwhelmed as a new supervisor? Do you generally know what to do when you work with employees...but not "HOW TO DO IT"? Do you wish you had better "people" skills to make things run smoother in the office? Are you worried that you might show favoritism to your old friends? Are things not right with your group or team, but you can't put your finger on the problem? Do you have immediate problems in your office and need a "quick fix"? Attend this course and receive some quick solutions for your immediate needs. Attending "From Peer to Supervisor" will become your "SURVIVAL GUIDE", giving you many common sense strategies, actions, or tips, which will directly help you in the areas of change management, communication, leadership, conflict management, coaching, team work, and quality improvement. You can go back to your office the day after this course and immediately impact the behavior of your employees and the productivity of your unit!

You will learn…

" The 5 step communication process and why it's important to know

" 5 ways to become a more effective listener

" 4 strategies to use to alleviate perceived favoritism

" 7 strategies to manage change in the work place more effectively

" 5 behavioral sets that effective leaders use

" 4 actions to alleviate many of the common work related performance problems of employees

" The 5 step coaching process to improve employee performance and "fix" performance problems

" 12 ways to motivate and retain employees at work without paying them more money

" 5 tools to make most decision making scenarios more objective and less subjective

" 5 reasons why many work teams are dysfunctional and what to do about it

" 7 starting points for your work unit to improve the quality of their work

Tags: University of North Florida, Division of Continuing Education, Business, Management
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