Critical Elements of Customer Service

Posted
Event Date
Wednesday, May 1, 2013
Event Location
UNF Herbert University Center
12000 Alumni Drive
Jacksonville, FL
Contact
Customer Care Team,
unfce@unf.edu or
904-620-4200
Additional Info
Wednesday : 8:30
a.m. - 4:30 p.m., 1
Session

Success in every organization depends on how each individual employee connects with the organization they work for; how they connect with their manager, and how they connect with their customers. Each employee is a link in these connections and the final link is the customer. Customer service can no longer be a one size fits all proposition. The diversity and needs of external as well as internal customers present us with new expectations to fill. Welcome to the emotionally driven world. The Critical Elements of Customer Service training will provide you with the tools and strategies to manage customers in the 21st Century world of work.

Learning Objectives:

o To identify ways to establish links between excellence in customer service and your business practices and policies

o Develop a personal vision in line with Excellent customer service

o Recognize what customers want from customer service

o To identify strategies create a WOW customer experience internally and externally

o To develop a deeper awareness of personal triggers that create customer conflict

o To identify communication strategies for creating a WOW customer service experience

o Describe ways to create a WOW customer experience internally and externally

o Identify individual motivators

o Identify communication strategies for creating a WOW customer service experience

Tags: University of North Florida, Division of Continuing Education, Business, Customer Service
 
Download our dojax app
What do you think? Browse
Who Is the Most Interesting Woman in Jacksonville?
Post your review here …